Stacky Logo

Stacky

User Guide

Download on the
App Store
Get it on
Google Play
⚡

Quick Start

Get up and running in 4 easy steps

📲

Download
Stacky

✍️

Create
Account

📷

Scan
Venue

🎁

Earn
Rewards

🚀

Getting Started

Create your account or sign in

▼
1

Download Stacky

Get the Stacky app from the App Store or Google Play Store.

2

Create an Account

Tap "CREATE AN ACCOUNT" and enter your email address and create a password.

3

Verify Your Email

Check your inbox for a verification email and enter the code given.

4

Sign In

Already have an account? Simply tap "SIGN IN" and enter your credentials.

Welcome screen

Welcome

Sign up screen

Sign Up

Sign in screen

Sign In

💡 Tip

You can log in to multiple devices.

📱

Adding a Venue

Scan or enter a venue QR code

▼
1

Find the Venue QR Code

Look for the Stacky QR code displayed at the venue; usually at the counter, on table talkers, or near the register.

2

Scan the QR Code

Open Stacky and use the built-in or the device's own scanner to scan the venue's QR code. The venue will be automatically added to your account.

3

Or Enter the Code Manually

Can't scan? No problem! Tap "Enter Code Manually" and type in the venue's unique code to join.

QR Scanner screen

Scan QR Code

Enter business code

Enter Code

Venue selection screen

Select Venue

ℹ️ Note

Once you've joined a venue, you'll have access to their loyalty program, rewards, and exclusive offers.

🗺️

Map

Find venue locations

▼

The Map tab shows you all the different locations for the venue you're currently viewing.

  • View all venue locations on an interactive map
  • Tap any pin to see that location's information
Map view

Map View

Venue info popup

Venue Info

💡 Tip

Enable location services to see venues nearest to you.

💳

Wallet

Balance, points & rewards

▼

Your Wallet is your rewards hub — see your balance, points, and any rewards you've earned.

  • View your current balance and points total
  • See all active rewards you've unlocked
  • Track stamp reward progress (ticks show purchases made towards your next reward)
  • Access Top-Up and Redeem Points features
Wallet screen

Wallet

💰 Top-Up Balance

From your Wallet, tap "Refill Balance" to add funds to your Stacky balance. You can pay using a debit/credit card or other supported payment methods. Your balance can be used for purchases at the venue.

Enter amount

Enter Amount

Payment form

Payment

Success

Success

🎁 Redeem Points

Tap "Visit Reward Store" to exchange your earned points for rewards. Browse available rewards and select the one you want. Once redeemed, the reward will appear in your Wallet ready to use!

Redeem points

Reward Store

🎟️ Using Your Rewards

Once you've redeemed a reward, it appears in your Wallet under "Your Rewards". Tap on any reward to reveal its unique QR code. Show this QR code to the cashier when making a purchase to apply your reward.

Reward QR code

Reward QR Code

ℹ️ Stamp Rewards

Each tick (✓) represents a qualifying purchase. Collect all the stamps to unlock your reward!

📲

QR Code

Your unique customer code

▼

The QR Code tab displays your unique customer QR code that venues scan to identify you.

  • Display your personal QR code to staff when making a purchase
  • View your current balance and points at a glance
  • Quick access — no need to search through menus
QR Code screen

Your QR Code

💡 Tip

Have your QR code ready before you reach the till to speed up the checkout process!

📋

Transactions

View your purchase history

▼

The Transactions tab keeps a complete record of all your purchases at the venue.

  • See a list of all your past transactions
  • Tap any transaction to view the full receipt
  • Filter by date to view transactions from a specific period
  • Track your spending and rewards earned
Transactions list

Transaction History

Transaction receipt

Receipt Details

📅 Filtering Transactions

Use the date filter at the top of the screen to narrow down your transaction history. Select a start and end date to view transactions within that specific period.

👤

Profile

Manage your account

▼

The Profile tab is where you manage your account settings and venue memberships.

  • Amend Details — Update your name, date of birth, address, and gender
  • Add Business — Join a new business by scanning or entering their code
  • Leave Business — Remove a business from your account
  • Delete Account — Permanently delete your Stacky account
  • Logout — Sign out of your account
Profile screen

Profile Settings

⚠️ Important

Deleting your account is permanent and cannot be undone. All your points, rewards, and transaction history will be lost.

❓

FAQ & Troubleshooting

Common questions answered

▼
My QR code won't scan ▼
Try these steps:
  • Increase your screen brightness to maximum
  • Clean your phone screen
  • Hold your phone steady and at a reasonable distance
  • Ensure the QR code is fully visible on screen
  • If using a screen protector, try removing it temporarily
I didn't receive my verification email ▼
Check the following:
  • Look in your spam/junk folder
  • Verify you entered the correct email address
  • Wait a few minutes — emails can sometimes be delayed
  • Add no-reply@samtouchoffice.com to your contacts
My points haven't updated after a purchase ▼
Points are usually added instantly, but occasionally there may be a short delay. If your points haven't appeared after 24 hours:
  • Pull down to refresh your wallet
  • Check your transaction history — the purchase should appear there
  • Contact the venue directly with your receipt
  • Ensure your QR code was scanned during the purchase
How do I reset my password? ▼
To reset your password:
  • On the sign-in screen, tap "Forgot Password?"
  • Enter the email address associated with your account and press Send Code
    • Check your email for a password reset request email
  • Find the verification code in this email and enter this on the app
  • Enter a new password in the two fields and then press Update
Your password should now be updated to your new one and you should be able to login to your account.
Can I use Stacky on multiple devices? ▼
Yes! You can log in to your Stacky account on multiple devices. Your points, rewards, and transaction history will sync automatically across all devices.
The app is running slowly or crashing ▼
Try these troubleshooting steps:
  • Close and reopen the app
  • Check your internet connection
  • Update to the latest version from the App Store or Google Play
  • Restart your device
  • If issues persist, try uninstalling and reinstalling the app

💬 Still need help?

Contact the venue directly who will be able to assist.

🤖

Stacky Assistant

Ask me anything!

Hi there! 👋 I'm the Stacky Assistant. How can I help you today?